Orignally published by: Shep Hyken, On: hyken.com Just imagine if you were the Director of Sales for a private jet company. Would that be a dream job? Jordan Zabel deals with high-end customers who expect high-end customer service because he is the Director of Sales for Jet Linx, a private jet company that offers their […]
Originally published by: Dr.Travis Bradberry, Feb 27, 2017, on: www.linkedin.com TalentSmart has conducted research with more than a million people, and we’ve found that the best bosses have a lot in common. In particular, 90% of them are skilled at managing their emotions in order to stay focused, calm, and productive. These folks have high emotional intelligence […]
Originally published by: Dr. Travis Bradberry, Feb 13, 2016, on: linkedin.com One of the most popular Dilbert comic strips in the cartoon’s history begins with Dilbert’s boss relaying senior leadership’s explanation for the company’s low profits. In response to his boss, Dilbert asks incredulously, “So they’re saying that profits went up because of great leadership and down because […]
Originally published by: Dr. Travis Bradberry, Jun 30, 2016, on: linkedin.com It’s pretty incredible how often you hear managers complaining about their best employees leaving, and they really do have something to complain about—few things are as costly and disruptive as good people walking out the door. Managers tend to blame their turnover problems on everything […]
Originally published by: Dr. Travis Bradberry, Jan 23, 2017, on: linkedin.com Difficult people defy logic. Some are blissfully unaware of the negative impact that they have on those around them, and others seem to derive satisfaction from creating chaos and pushing other people’s buttons. Either way, they create unnecessary complexity, strife, and worst of all stress. […]
Originally published by: Stacey, Dec 14, 2016, on: fierceinc.com Change is the new “normal” for organizations and leaders alike, from structural change to leadership change to industry disruption. And yet, data shows that 70% of organizational change initiatives fail. Why? Because we order people to change rather than engage them through conversation. We engage their heads and not […]
Originally published by: Alison Doyle, Dec 19, 2016, on: thebalance.com Demonstrating Your Accomplishments During a Management Interview Updated December 19, 2016 If you are preparing for an interview for a management position, you have obviously interviewed successfully in the past. Even with your experience though, it can be helpful to review likely interview questions, and check […]
Originally published by: David Abers, Dec 27, 2016, on: itagroup.com Utilizing the latest event catering trends at your event is a must. Why? Today, people are much more in tune with food than ever before: A recent Harris Poll noted that 8 in 10 (80%) of U.S. adults watch cooking shows on TV regularly. Millennials […]
Originally published: Dec 16, 2016, on: customer-alliance.com Things are becoming more complex within hotel revenue management. Learn about the evolution of RevPAR and increase your revenue with Customer Alliance! Origin of RevPAR A hotel is like a living organism. In the rapidly changing market of hospitality industry, supply and demand can totally change, top to […]
Originally published: Dec 16, 2016, on: guidingmetrics.com In this article you’ll learn the most critical metrics that companies in the Hotel Industry should track.The article does not include metrics such as Profits and Sales that are critical to companies in all industries; rather the focus is on metrics more specific to the Hotel Industry. By […]
