My 12 Rules for Success- Bill Marriott

Originally published by: Bill Marriot, Feb 25, 2016, on: blogs.marriott.com

My father liked to say, “Success is never final.”  Before the paint dried on a brand new Hot Shoppes restaurant, he was already signing a deal for the next one.  He had high expectations for his associates (especially me) and he always wanted to pursue excellence.

When my dad decided I should be president of our company, I thought about and developed my twelve rules of success. They’ve served me well and I hope you’ll find them useful in your career.

1. Challenge your team to do better and do it often.
2. Take good care of your associates, and they’ll take good care of your  customers, and they’ll come back.
3. Celebrate your peoples’ success, not your own.
4. Know what you’re good at and keep improving.
5. Do it and do it now.  Err on the side of taking action.
6. Communicate by listening to your customers, associates and competitors.
7. See and be seen.  Get out of your office, walk the talk, make yourself   visible and accessible.
8. Success is always in the details.
9. It’s more important to hire people with the right qualities than with specific experience.
10. Customer needs may vary, but their bias for quality never does.
11. Always hire people who are smarter than you are.
12. View every problem as an opportunity to grow.