Blog

Customer Service, Leadership, Operations, Sales and Marketing

How are you helping your customers self-confirm the sale?

Orignally published by: Shep Hyken, On: hyken.com Just imagine if you were the Director of Sales for a private jet company. Would that be a dream job? Jordan Zabel deals with high-end customers who expect high-end customer service because…

Leadership, Revenue Management, Sales and Marketing

From REVPAR to TREVPAR-How profitable is your hotel?

Originally published: Dec 16, 2016, on: customer-alliance.com Things are becoming more complex within hotel revenue management. Learn about the evolution of RevPAR and increase your revenue with Customer Alliance! Origin of RevPAR A hotel is…

Leadership, Revenue Management, Sales and Marketing

The Hotel Industry's 14 Most Critical Metrics (101)

Originally published: Dec 16, 2016, on: guidingmetrics.com In this article you’ll learn the most critical metrics that companies in the Hotel Industry should track.The article does not include metrics such as Profits and Sales that are…

Sales and Marketing

Cropping Correctly-Instagram's Vertical Aspect Ratio

Originally published by: Riley McGaff, Dec 06, 2016, on: thinpigmedia.com When Instagram allowed for more posting options beyond the standard square, photographers rejoiced. If a photographer knows the environment in which their…

Leadership, Sales and Marketing

Tagging: Your high quality leads on Linkedin

Originally published by: Viveka von Rosen, Dec 16, 2016, on: www.linkedin.com What is LinkedIn Tagging? LinkedIn Tagging is a way for you to segment and organize your connections on LinkedIn. It is similar to Facebook and Twitter Lists (except…

Human Resources, Leadership, Sales and Marketing

7 Ways to turn any meeting into a fascinating experience

Originally published by: Sally Hogshead, Feb 23, 2017, on: howtofascinate.com In a crowded, busy, distracted world… how can you design an experience that your audience will never forget? How can you inspire even the most jaded audiences? It’s…

The stakes are high, and making the right decision is critical
Fresh ideas are needed when revenues become stagnate
Guest Satisfaction Scores need an immediate fix
You want more time and balance in your day
Your team needs to be inspired, motivated, and developed
You have leadership questions are afraid to ask
It’s 1:00 am, and you need resources to meet your deadline
You need to stretch your time, efforts, and resources
When you want to take your hotel’s performance to the next